Returns Policy

We have a 14 day refund policy on items that are not to your liking or have a manufacturing issue. From time of receiving your order you have 14 days to advise us if there is an issue.

Please note if the item has been damaged during shipping we need to know within 24 hours of you receiving the order so that we can recover the costs from our courier on your behalf.

Our returns policy is simple.... if you receive your product and you don't love it as much as we do, you can return the unused product for a full refund as we will still love it. Simply email or call us prior to returning the item for instructions.

[email protected]

Angie: 0411 122 368

Tam: 0408 585 319.

If the item is damaged, we will consider a partial refund or you can return it and we will replace it with an undamaged item should we still have the item in stock.

At the end of the day we want all our clients to be happy!

Shipping

Shipping is free for orders over $200 within Australia - large bulky items may be excluded from this and we will give you a quote if this is the case. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.